Well today was the day I finally officially closed my Bank of America accounts. I know it's taken me forever but sometimes these things require a lot of efforts with direct deposits and subscriptions and what not. But it's done. I was ecstatic to make today the day after waking up to this headline on Huffington Post:
I think the whole thing is pretty hilarious and worth the read. I thought the drone was nice enough and just going through the scripts. I hope Quality Assurance reads it.
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when completed.
James: Thank you for being a
valued Bank of America customer!
James: My name is James.
James: To begin with, may I please
have your full name and the last four digits of your checking account?
You: Greg ****** ****
James: Thank you, Greg.
James: How may I help you today
with your personal checking and savings?
You: I'd like to close my
accounts
James: Let me check that for you
and do my best to help you in this matter.
James: Please allow me few moments
to check this for you.
James: Greg, may I know if the
reason for this account closures is monthly fees?
You: (Reuters) - Bank of
America Corp is planning to introduce a monthly fee for its customers holding
checking accounts unless they agree to bank online, buy more products or maintain
certain balances, the Wall Street Journal said. The report on the new fee
initiative at the nation's second-largest bank comes after it had faced a major
consumer backlash last year when it disclosed plans for a $5-per-month debit
card fee, forcing the bank to drop the plan. Bank of America pilot programs in
Arizona, Georgia and Massachusetts now are experimenting with charging $6 to $9
a month for an "Essentials" account, the paper said. The options
being tested include monthly charges of $9, $12, $15 and $25 but give customers
opportunities to avoid the payments by maintaining minimum balances, using a
credit card or taking a mortgage with the bank, the Journal said, citing a memo
distributed to employees. Banks, in general, are looking for ways to build
revenue lost to new regulations that curb debit card swipe fees. Bank of
America could not immediately be reached for comment outside regular U.S.
business hours.
James: Greg, if you wish I can
convert your account as a Free E-banking account, no monthly fees are charged.
No minimum balance required, no direct deposits required.
James: The best part is even the
account, debit card number remains the same.
You: Couple that with the $5
thing yall tried to push plus being a large economy wrecking mess of a big bank
it's pretty safe to say I'm over your shit
James: Greg, be assured that its
just a rumor, we are not charging any $5 fee on your accounts.
You: Still I'm over it. Bank
of America can eat a dick.
You: So if you're not charging
any $5 dollar fee does that mean you will refund that $12 fee i just got hit
with?
James: Greg, please do trust in
us. we will make sure that you will be not charged with any monthly fee on your
checking account. sure if you wish I can refund this $12.00 fee and I can
convert the account for you now.
You: Sure please refund that
fee and then close the accounts. Did you really say please trust in us? That's
hilarious
Last text message receivedJames: Greg, you
have been a valued Bank of America customer since many years and definitely we
do not want to lose a customer like you.
You: Illegal and unnecessary
foreclosures: Bank of America operates the largest foreclosure mill in the
history of the United States. It has denied hundreds of thousands of families a
fair opportunity to save their homes, more than any other bank in America.
According to media reports it has repeatedly taken people's homes illegally.
After participating in the HAMP program for nearly two years, Bank of America
has offered permanent loan modifications to less than 80,000 families. That is
less than one-in-five who are eligible for help! (Source: U.S. Treasury
Department, Making Home Affordable Program, Servicer Participation Report
Through October 2010.)
You: Stringing borrowers along
and then taking their homes: Bank of America has by far the worst record of
stringing homeowners along for months and then taking their homes. Under the
HAMP program banks are supposed to offer homeowners permanent loan
modifications after they have completed three months of a trial modification.
More than two-thirds of all families with trial modifications from Bank of
America have been waiting for longer than six months for a permanent loan
modification. Bank of America's conversion rate to permanent loan modifications
is the lowest of all of the major banks. And of those who were denied help
under HAMP, only 14 percent received alternative in-house modifications from
Bank of America compared to 31 percent at JP Morgan Chase, 27 percent at
Citibank, and 40 percent at Wells Fargo.
You: Refusing to prevent
foreclosures even when it is good for homeowners and investors: Bank of America
puts its interest as a servicer ahead of the interests of investors, homeowners
and the economy by consistently refusing to modify principal. Most borrowers
at-risk of foreclosure are underwater on their mortgages, but very few of the
loan modifications by Bank of America reduce principal, which is often
essential for people to be able to stay in their homes and continue paying
their mortgages. Principal reduction is good because investors continue to
collect mortgage payments and avoid costly foreclosures, and fewer foreclosures
take place, helping stabilize the housing market. Bank of America receives
subsidies from the Treasury for lowering principal balances. However the bank
still refuses to do so in all but a fraction of cases.
You: Neglecting vacant
property: It is likely that Bank of America owns hundreds of thousands of
vacant properties. Many are not being maintained. Bank of America/Countrywide is
listed as one of the worst banks in caring for lender-owned properties on the
website Lender Offender.
You: Bad Customer Service:
Bank of America has the worst customer service performance of the eight largest
servicers in the Treasury's Making Home Affordable Program. It has the longest
hold times, the highest abandoned call rate, and longest time period to resolve
complaints. So many people have reported having to send Bank of America
paperwork over and over that the bank is synonymous with lost documents.
You: Keep going?
James: Greg, I definitely
understand about all the fees charged on your account, I agree with you that we
were not able to guide you through the correct accounts which suits you better
to avoid the monthly fees but please give me an opportunity to help you and set
up the best account where you will be not charged with any monthly fee.
You: Distorting democracy:
Bank of America spent more than six million dollars in 2010 to win special
favors from elected officials. This included $1.6 million in federal political
donations, $883,000 in donations to state-level candidates, and $3.6 million on
lobbying.
You: Seriously close my
accounts
James: Sure, I understand. Let me
waive the fee and close your accounts.
James: Just a minute please.
James: Greg, as per your request I
have closed your accounts, Your service request number is:
(*******).
James: Expected Resolution Date:
03/06/2012
James: No further action is
required on your part to remove the account from your Online Banking list of
accounts. Once the request is complete, the account will automatically drop
from your Online Banking profile.
James: Please be aware that the
closing of your account will not be completed if any outstanding items post to
the account. Please note that all outstanding or recurring transactions are
your responsibility. You should contact any third party that you have
authorized to initiate debits or credits to your account and instruct them to
discontinue those transactions.
Last text message receivedJames: Is there
anything else I may assist you today apart from this?
You: You've been a big help
James thanks a lot.
You: But Bank of America can
FUCK OFF!